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Privacy Policy

Privacy Policy

This Privacy Policy explains how Explore Local processes personal data in connection with its website and guided local tours and experiences.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. Where processing is based on consent, you may withdraw that consent for future processing. Some requests may be limited where we must retain information for legal, contractual, or security reasons.

Available rights may vary depending on the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise your rights, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to protect the privacy of others. We will respond within the period required by applicable law and explain if any part of the request cannot be fulfilled.

Requests are handled after we verify identity and confirm the scope of the request.
Data Retention

Data Retention

We keep personal data only for as long as needed to handle inquiries, bookings, payments, service administration, and legal obligations. After that, data is deleted, anonymized, or archived in a limited form where retention is required by law or for legitimate record-keeping purposes.

Retention depends on the purpose of the record and any legal or accounting requirement.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text and may provide additional notice where appropriate. The version in effect is the one published on the website at the time of your visit or interaction.

We review this policy when our processing practices or legal obligations change.
GDPR
Regulation

GDPR Basis

Where the GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. We aim to keep processing proportionate to the service requested and to limit use of data to what is necessary for booking, communication, and operational administration.

If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Agencia Española de Protección de Datos (AEPD)
This section is intended for users whose data is protected by the GDPR.
GDPR-aware data handling

GDPR Rights

Where applicable, you may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent when processing is based on consent. You may also raise concerns with the competent supervisory authority if you believe your data protection rights have been affected.

GDPR rights are available only where the regulation applies and subject to legal limits.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may process identification and contact details, booking and payment information, communication content, route preference and suitability details, and limited technical data such as device or browser information. Where relevant to a guided walk or excursion, we may also process information you provide about dates, fitness level, meeting arrangements, and any access or route considerations.

We collect only the data needed to manage inquiries, bookings, and service delivery.
02 · Sources

How We Collect Data

We receive personal data from website forms, email, telephone calls, and other direct communications. We also generate certain data from booking administration, payment handling, service coordination, and basic website use records. In some cases, we may receive information from payment or technical service providers that support the operation of the website and booking process.

Most information comes directly from the person making the request or booking.
03 · Cookies

Cookie Types

The website may use strictly necessary cookies to support core functions, functional cookies to remember preferences, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is needed for the operation of the site and related services.

We use a limited set of cookies for operation, measurement, and preference handling.
04 · Controls

Cookie Controls

You may block or delete cookies through your browser settings. If the website provides a cookie notice or preference tool, you may use it to manage non-essential cookies. Disabling some cookies may affect basic site functions, form handling, or booking-related features.

Cookie preferences can be adjusted through browser settings and, where available, site controls.
Privacy Office

Contact Details

Email contact
[email protected]
Telephone contact
+34 613 49 06 09
Postal address
Calle del Reventón, 1, 06400 Don Benito
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
01 · Purpose

How We Use Data

We use personal data to answer inquiries, manage booking requests, assess route suitability, confirm meeting and return arrangements, process payments, provide guided excursions, handle follow-up communication, maintain records, improve website reliability, and comply with legal and accounting obligations. We may also use limited data to manage safety-related changes to routes or schedules when weather, closures, or access conditions require adjustment.

Processing is limited to operational, administrative, and compliance needs.
02 · Sharing

Service Providers

We may share personal data with payment processors, website hosting providers, communication tools, and other operational service providers that help us run the website and manage bookings. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for unrelated purposes. We do not sell personal data.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may share personal data with courts, regulators, tax authorities, or other public bodies when disclosure is required by law, necessary to comply with a lawful request, or needed to establish, exercise, or defend legal claims. We may also disclose information where necessary to protect our rights, users, or the security of the website and services.

We disclose data to public authorities only when a valid legal basis requires it.